Tool tree

husammaghaireh47-debug.github.io

Productivity & BusinessTools verifiedOct 26, 2026

A WebMCP-native support desk where a human and an AI agent triage a live queue together.

listOpenTicketsAnswer

List all currently open or in-progress tickets in the queue, with id, subject, requester, category, priority and team.

View tool JSON

{
  "name": "listOpenTickets",
  "kind": "answer",
  "impl": "imperative",
  "description": "List all currently open or in-progress tickets in the queue, with id, subject, requester, category, priority and team.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "status": {
        "type": "string",
        "enum": [
          "open",
          "in_progress",
          "resolved",
          "closed"
        ]
      }
    },
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

getTicketAnswer

Return full detail for a single ticket by id, including notes and description.

View tool JSON

{
  "name": "getTicket",
  "kind": "answer",
  "impl": "imperative",
  "description": "Return full detail for a single ticket by id, including notes and description.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "ticketId": {
        "type": "string",
        "description": "Ticket id, e.g. T101"
      }
    },
    "required": [
      "ticketId"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

createTicketAction

Open a new support ticket in the shared queue.

View tool JSON

{
  "name": "createTicket",
  "kind": "act",
  "impl": "imperative",
  "description": "Open a new support ticket in the shared queue.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "subject": {
        "type": "string"
      },
      "requester": {
        "type": "string"
      },
      "category": {
        "type": "string",
        "enum": [
          "billing",
          "product",
          "technical",
          "account",
          "general"
        ]
      },
      "priority": {
        "type": "string",
        "enum": [
          "low",
          "medium",
          "high",
          "urgent"
        ]
      },
      "description": {
        "type": "string"
      }
    },
    "required": [
      "subject",
      "requester"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

addNoteAction

Append a plain-text note to a ticket, optionally tagging the team/owner.

View tool JSON

{
  "name": "addNote",
  "kind": "act",
  "impl": "imperative",
  "description": "Append a plain-text note to a ticket, optionally tagging the team/owner.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "ticketId": {
        "type": "string",
        "description": "Ticket id, e.g. T101"
      },
      "note": {
        "type": "string"
      }
    },
    "required": [
      "ticketId",
      "note"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

updateStatusAction

Set a ticket's status to one of open, in_progress, resolved, closed.

View tool JSON

{
  "name": "updateStatus",
  "kind": "act",
  "impl": "imperative",
  "description": "Set a ticket's status to one of open, in_progress, resolved, closed.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "ticketId": {
        "type": "string",
        "description": "Ticket id, e.g. T101"
      },
      "status": {
        "type": "string",
        "enum": [
          "open",
          "in_progress",
          "resolved",
          "closed"
        ]
      }
    },
    "required": [
      "ticketId",
      "status"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

assignToTeamAction

Route a ticket to a team: billing, product, technical, account.

View tool JSON

{
  "name": "assignToTeam",
  "kind": "act",
  "impl": "imperative",
  "description": "Route a ticket to a team: billing, product, technical, account.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "ticketId": {
        "type": "string",
        "description": "Ticket id, e.g. T101"
      },
      "team": {
        "type": "string",
        "enum": [
          "billing",
          "product",
          "technical",
          "account"
        ]
      }
    },
    "required": [
      "ticketId",
      "team"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

escalateTicketAction

Escalate a ticket (raises to urgent priority) and adds an escalation note.

View tool JSON

{
  "name": "escalateTicket",
  "kind": "act",
  "impl": "imperative",
  "description": "Escalate a ticket (raises to urgent priority) and adds an escalation note.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "ticketId": {
        "type": "string",
        "description": "Ticket id, e.g. T101"
      },
      "reason": {
        "type": "string"
      }
    },
    "required": [
      "ticketId"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

resolveTicketAction

Resolve a ticket with a short resolution summary. Keep the human on the page informed so they can review.

View tool JSON

{
  "name": "resolveTicket",
  "kind": "act",
  "impl": "imperative",
  "description": "Resolve a ticket with a short resolution summary. Keep the human on the page informed so they can review.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "ticketId": {
        "type": "string",
        "description": "Ticket id, e.g. T101"
      },
      "resolution": {
        "type": "string"
      }
    },
    "required": [
      "ticketId",
      "resolution"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

searchTicketsAnswer

Search ticket subject, requester and description for a term.

View tool JSON

{
  "name": "searchTickets",
  "kind": "answer",
  "impl": "imperative",
  "description": "Search ticket subject, requester and description for a term.",
  "inputSchema": {
    "type": "object",
    "properties": {
      "query": {
        "type": "string"
      }
    },
    "required": [
      "query"
    ],
    "additionalProperties": false
  },
  "page": "/co-desk/"
}

summarizeQueueAction

Return a concise summary of the whole queue by status and priority, for a quick human review.

View tool JSON

{
  "name": "summarizeQueue",
  "kind": "act",
  "impl": "imperative",
  "description": "Return a concise summary of the whole queue by status and priority, for a quick human review.",
  "inputSchema": {
    "type": "object",
    "properties": {},
    "additionalProperties": false
  },
  "page": "/co-desk/"
}