Tool tree
AI agents for every customer touchpoint, with observability across every conversation. Claims, collections, renewals, policy service, and agentic commerce.
Implementation
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ask_infinitewatchAction
Ask InfiniteWatch a grounded question about customer interactions, insights, examples, trends, comparisons, or diagnostics.
View tool JSON
{
"name": "ask_infinitewatch",
"kind": "act",
"impl": "imperative",
"description": "Ask InfiniteWatch a grounded question about customer interactions, insights, examples, trends, comparisons, or diagnostics.",
"inputSchema": {
"type": "object",
"properties": {
"prompt": {
"type": "string",
"minLength": 1,
"description": "Plain-language question to answer using InfiniteWatch data."
},
"productScope": {
"description": "Optional product scope. Use all for available cross-domain data.",
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
},
"conversationId": {
"description": "Optional persisted global-chat conversation id for follow-up context.",
"type": "string"
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
},
"context": {
"description": "Optional dashboard context such as selected call/text/web id or filters.",
"type": "object",
"properties": {},
"additionalProperties": {}
},
"selectedEntityId": {
"description": "Selected dashboard entity id, such as a voice call id, text conversation id, or web session id.",
"type": "string"
},
"selectedEntityType": {
"description": "Selected entity type, for example voice-call or text-conversation.",
"type": "string"
},
"callId": {
"description": "Selected voice call id.",
"type": "string"
},
"textConversationId": {
"description": "Selected text conversation id.",
"type": "string"
},
"webSessionId": {
"description": "Selected web session/replay id.",
"type": "string"
},
"replaySessionId": {
"description": "Selected replay session id.",
"type": "string"
},
"dateRange": {
"description": "Natural language or explicit date range, for example \"July 2026\".",
"type": "string"
},
"filters": {
"description": "Dashboard filters to apply.",
"type": "object",
"properties": {},
"additionalProperties": {}
},
"activeFilters": {
"description": "Already-applied dashboard filters to apply.",
"type": "object",
"properties": {},
"additionalProperties": {}
},
"availableDomains": {
"description": "Product domains available to this organization or request.",
"type": "array",
"items": {
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
}
},
"pagePath": {
"description": "Dashboard path that provides page context.",
"type": "string"
},
"pageTitle": {
"description": "Dashboard page title that provides page context.",
"type": "string"
}
},
"required": [
"prompt"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}get_insightsAnswer
Get top or important insights from the selected or available InfiniteWatch data.
View tool JSON
{
"name": "get_insights",
"kind": "answer",
"impl": "imperative",
"description": "Get top or important insights from the selected or available InfiniteWatch data.",
"inputSchema": {
"type": "object",
"properties": {
"domain": {
"description": "Domain to inspect. Defaults to all available domains.",
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
},
"dateRange": {
"description": "Natural language or explicit date range, for example \"July 2026\".",
"type": "string"
},
"focus": {
"description": "Optional focus such as high impact, new, unresolved, QA, or support priorities.",
"type": "string"
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}get_examplesAnswer
Find direct examples from available InfiniteWatch interactions for a theme, issue, insight, agent, or outcome.
View tool JSON
{
"name": "get_examples",
"kind": "answer",
"impl": "imperative",
"description": "Find direct examples from available InfiniteWatch interactions for a theme, issue, insight, agent, or outcome.",
"inputSchema": {
"type": "object",
"properties": {
"theme": {
"type": "string",
"minLength": 1,
"description": "Theme or issue to find evidence for."
},
"domain": {
"description": "Domain to search. Defaults to all available domains.",
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
},
"directOnly": {
"description": "When true, omit adjacent examples.",
"type": "boolean"
},
"dateRange": {
"description": "Natural language or explicit date range, for example \"July 2026\".",
"type": "string"
},
"limit": {
"type": "integer",
"minimum": 1,
"maximum": 10
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"required": [
"theme"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}compare_channelsAction
Compare results, issues, trends, or priorities across available InfiniteWatch channels.
View tool JSON
{
"name": "compare_channels",
"kind": "act",
"impl": "imperative",
"description": "Compare results, issues, trends, or priorities across available InfiniteWatch channels.",
"inputSchema": {
"type": "object",
"properties": {
"prompt": {
"type": "string",
"minLength": 1,
"description": "Comparison request, for example \"Compare voice and text issues in July\"."
},
"dateRange": {
"description": "Natural language or explicit date range, for example \"July 2026\".",
"type": "string"
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"required": [
"prompt"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}summarize_interactionAction
Summarize or answer a question about one selected InfiniteWatch interaction.
View tool JSON
{
"name": "summarize_interaction",
"kind": "act",
"impl": "imperative",
"description": "Summarize or answer a question about one selected InfiniteWatch interaction.",
"inputSchema": {
"type": "object",
"properties": {
"domain": {
"type": "string",
"enum": [
"voice",
"text",
"web"
],
"description": "Interaction modality."
},
"interactionId": {
"type": "string",
"minLength": 1,
"description": "Voice call id, text conversation id, or web session/replay id."
},
"question": {
"description": "Optional specific question, for example \"Was this resolved?\".",
"type": "string"
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"required": [
"domain",
"interactionId"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}analyze_trendAction
Analyze whether a metric, theme, or issue is increasing, decreasing, or changing over time in available InfiniteWatch data.
View tool JSON
{
"name": "analyze_trend",
"kind": "act",
"impl": "imperative",
"description": "Analyze whether a metric, theme, or issue is increasing, decreasing, or changing over time in available InfiniteWatch data.",
"inputSchema": {
"type": "object",
"properties": {
"topic": {
"type": "string",
"minLength": 1,
"description": "Metric, theme, or question to trend, for example \"unresolved calls\"."
},
"domain": {
"description": "Domain to inspect. Use all for cross-domain trends.",
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
},
"dateRange": {
"description": "Natural language or explicit date range, for example \"July 2026\".",
"type": "string"
},
"granularity": {
"description": "Optional trend grain.",
"type": "string",
"enum": [
"daily",
"weekly",
"monthly"
]
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"required": [
"topic"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}diagnose_issueAction
Explain likely drivers behind an issue, poor outcome, escalation risk, low QA, or other diagnostic question.
View tool JSON
{
"name": "diagnose_issue",
"kind": "act",
"impl": "imperative",
"description": "Explain likely drivers behind an issue, poor outcome, escalation risk, low QA, or other diagnostic question.",
"inputSchema": {
"type": "object",
"properties": {
"issue": {
"type": "string",
"minLength": 1,
"description": "Issue or diagnostic question to investigate."
},
"domain": {
"description": "Domain to inspect. Use all for cross-domain diagnostics.",
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
},
"dateRange": {
"description": "Natural language or explicit date range, for example \"July 2026\".",
"type": "string"
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"required": [
"issue"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}ask_how_toAction
Ask for grounded operational guidance or next-step handling based on InfiniteWatch data. If the request is internal policy that InfiniteWatch cannot know, the answer should say so safely.
View tool JSON
{
"name": "ask_how_to",
"kind": "act",
"impl": "imperative",
"description": "Ask for grounded operational guidance or next-step handling based on InfiniteWatch data. If the request is internal policy that InfiniteWatch cannot know, the answer should say so safely.",
"inputSchema": {
"type": "object",
"properties": {
"question": {
"type": "string",
"minLength": 1,
"description": "How-to or operational guidance question."
},
"domain": {
"description": "Optional product scope for the question.",
"type": "string",
"enum": [
"voice",
"text",
"web",
"all"
]
},
"locale": {
"description": "Optional response language hint.",
"type": "string",
"enum": [
"en",
"es"
]
}
},
"required": [
"question"
],
"$schema": "http://json-schema.org/draft-07/schema#"
},
"page": "/"
}iw_webmcp_authorizeAction
Request an OAuth authorization link for this page's MCP. Ask the user before opening the link in this same tab. The user completes sign-in and consent; no dashboard connection button is needed.
View tool JSON
{
"name": "iw_webmcp_authorize",
"kind": "act",
"impl": "imperative",
"description": "Request an OAuth authorization link for this page's MCP. Ask the user before opening the link in this same tab. The user completes sign-in and consent; no dashboard connection button is needed.",
"inputSchema": {
"type": "object",
"properties": {},
"additionalProperties": false
},
"page": "/"
}iw_webmcp_disconnectAction
Revoke this tab's MCP authorization when the user asks to disconnect or change accounts/organizations. Public tool discovery remains available.
View tool JSON
{
"name": "iw_webmcp_disconnect",
"kind": "act",
"impl": "imperative",
"description": "Revoke this tab's MCP authorization when the user asks to disconnect or change accounts/organizations. Public tool discovery remains available.",
"inputSchema": {
"type": "object",
"properties": {},
"additionalProperties": false
},
"page": "/"
}